This Privacy Policy explains how Mayaloading, the trading name of Mayaloading Shop, collects, uses and protects your personal information when you visit https://mayaloading.com or buy from us. It applies to customers in the United States.

Information we collect

Information you give us

• Your name, email address and phone number;
• Billing and shipping addresses;
• Order history with us;
• Messages you send to our support team.

Information collected automatically

• IP address, device type, browser and operating system;
• Cookies and similar technologies;
• How you use the site, such as pages viewed and products clicked.

How we use your information

• To process, ship and track your orders;
• To answer questions and handle returns or refunds;
• To prevent fraud and keep the site secure;
• To understand how the site is used and improve it;
• To send marketing emails if you subscribe, and to measure our advertising.

Who we share it with

We share information only with the service providers that help us run the store:

• PayPal to process payments;
• DigitalOcean Spaces to store files and images;
• OpenAI to power product search on our site;
• Telegram to send order notifications to our staff;
• Our email provider (SMTP) to send order and support emails;
• USPS, UPS, FedEx and DHL to deliver your orders;
• Google Analytics and Google Ads for analytics and advertising cookies.

Data inventory

Selling and sharing

We do not sell your personal information for money. However, the advertising and analytics cookies set by Google Ads and Google Analytics may be considered "sharing" under the California Privacy Rights Act (CPRA) and similar state laws. You can opt out at any time on our Do Not Sell or Share My Personal Information page.

Your privacy rights

We extend the following rights to all customers in the United States:

• Know and access: ask what personal information we hold about you and get a copy;
• Delete: ask us to delete your personal information;
• Correct: ask us to fix inaccurate information;
• Opt out: opt out of the sale or sharing of your personal information;
• Non-discrimination: we will not treat you differently for using your rights.

Depending on your state, you may also have the right to data portability and the right to opt out of targeted advertising and profiling.

Response times

• Opt-out requests are completed within 15 business days. No account and no identity verification are needed.
• Other requests (know, access, delete, correct) are answered within 45 days. If we need more time, we may extend this by another 45 days and will let you know.
• Appeals: if we decline your request, email us with the subject line "Privacy Appeal". We respond within 60 days. If you disagree with the outcome, you may contact your state Attorney General.

Authorized agents

You may use an authorized agent to make a request on your behalf. The agent must provide written permission signed by you.

Children

Our site is not directed at children. We do not sell or share the personal information of consumers under 16 without prior consent: consumers aged 13 to 15 must opt in themselves, and children under 13 need a parent or guardian's consent.

Sensitive information

We do not collect sensitive personal information, so we do not offer a "Limit the Use of My Sensitive Personal Information" link.

Marketing emails

Every marketing email includes an unsubscribe link. Unsubscribing does not stop transactional emails, such as order confirmations and shipping updates.

Data retention and security

We keep personal information only as long as needed for the purposes described here, such as fulfilling orders and meeting legal obligations. We use reasonable safeguards to protect it, but no online system is completely secure, so we cannot guarantee absolute security.

Submit a privacy request

Email [email protected] or use the form below. Tell us which right you want to use and include the email address you used for your orders.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top shows when it was last changed.